Glassinnov Terms & Conditions

Buyer Terms and Conditions

These Buyer Terms and Conditions (“Agreement“) are made between GlassInnov .S.A (“GlassInnov”) and the party using the Service as a buyer, i.e. as a party interested in finding information about materials and their applications (“Buyer”, GlassInnov and Buyer each referred to as a “Party” and, collectively as the “Parties”).

Supplier Terms and Conditions

These Supplier Terms and Conditions (“T&Cs“) are made between GlassInnov S.A (“GlassInnov”) and the party using the Service as a supplier, i.e. as a business that is a manufacturer, reseller, retailer, agent etc. who is interested in publishing information about materials and their application to promote their products and gain sales leads and market insights (“Supplier”, GlassInnov and Supplier each referred to as a “Party”and, collectively as the “Parties”).

GDPR Compliance Statement

Our Terms & Conditions comply with the new provisions of the General Data Protection Regulation, which will be applicable as of May, 25th 2018.

We have contracts with all our contractors and service providers to ensure their compliance with said regulation.

Privacy Policy

GlassInnov S.A GmbH (“we” or “us”) wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through websites operated by us from which you are accessing this Privacy Policy (the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”) as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively, including the Websites and the Apps, the “Services”). Any capitalized terms used but not defined herein shall have the meaning assigned to them in the GlassInnov Terms and Conditions.

Personal Information

“Personal Information” is information that identifies you or others as an individual or relates to an identifiable individual. From Suppliers, we may collect the following Personal Information:

  • Name
  • Postal address (including billing and shipping addresses)
  • Telephone number
  • Email address
  • Payment information
  • Profile picture
  • IP Address

From Buyers, we may collect the following Personal Information:

  • Name
  • Email address
  • Payment information
  • Industry
  • Location
  • IP Address

We may need to collect and process these types of Personal Information in order to provide the requested Services to you, or because we are legally required to do so. If you do not provide the information that we request, we may not be able to provide you with the requested Services.

Collection of Personal Information

We and our service providers may collect Personal Information in a variety of ways, such as:

  • Through the Services: We may collect Personal Information through the Services, e.g., when you search for materials, register for use of certain features of the Services or sign up for a newsletter.

  • From Other Sources: We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected) and from other third parties.

Use of Personal Information

We and our service providers may use Personal Information for our legitimate business interests, including the following:

  • To respond to your inquiries and fulfill your requests, complete your transactions, and provide you with related customer service.

  • To send administrative information to you, such as changes to our terms, conditions and policies, as well as marketing communications that we believe may be of interest.

  • To personalize your experience on the Services by presenting products and offers tailored to you, and to facilitate social sharing functionality.

  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.

Disclosure of Personal Information

Your Personal Information may be disclosed:

  • To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other services.

  • To third parties, including Suppliers, to permit them to send the Buyers marketing communications, consistent with the Buyers’ choices if they have opted into such sharing of your Personal Information.

  • By you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and content if provided under the service. Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.

Other Uses and Disclosures

We may also use and disclose your Personal Information as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement, or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.

In addition, we may use, disclose or transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

Other Information

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:

  • Browser and device information,

  • Usage data of any kind, including App usage data,

  • Information collected through cookies, pixel tags and other technologies,

  • Demographic information and other information provided by you that does not reveal your specific identity, such as used search terms,

  • Information that has been aggregated in a manner that it no longer reveals your specific identity,

as long as such data does not reveal your specific identity or does not directly relate to an identifiable individual.

If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy.

Collection of Other Information

We and our service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.

  • Through your use of the App: When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

  • Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. We may also use cookies or other technologies in online advertising to track responses to our ads. We do not currently respond to browser do-not-track signals.

    If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. You may also wish to refer to If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services. You also may not receive advertising or other offers from us that are relevant to your interests and needs.

  • Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.

  • Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at

  • IP Address: Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.

  • Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses of your device’s location, but if you do, we may not be able to provide you with the applicable personalized services and content.

Uses and Disclosures of Other Information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.

Third Party Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps.

Social plugins from Facebook, LinkedIn, Xing, and Twitter

We use so-called social plugins (the “Plugins”) provided by the social networks Facebook, LinkedIn, XING and the microblogging service Twitter. The companies Facebook Inc., LinkedIn Inc., XING AG and Twitter Inc. (together the “Plugin Providers”) offer these services.

Facebook is operated by Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (“Facebook”). An overview of Facebook’s plugins and how they look like is provided here:

LinkedIn is operated by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Irland (“LinkedIn”). An overview of LinkedIn’s plugins and how they look like is provided here:

XING is operated by XING AG., Xing AG, Dammtorstr. 30, 20354 Hamburg, Germany (“XING”). An overview of XING’s plugins and how they look like is provided here:

Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). An overview of the Twitter buttons and how they look like is provided here:

The Plugins are using the “Shariff” software developed by c’t and Heise Online (further information: (german language version)). The Shariff solution allows us to implement the Plugins on our Website without compromising your privacy by ensuring that no connection to the Facebook, LinkedIn, XING and/or Twitter servers is established when you visit the Website. Your browser will only establish a direct connection to the servers of Facebook, LinkedIn, XING and/or Twitter once you actively interact with the respective Plugin. If you have previously provided personally identifiable information to a Plugin Provider, then this Plugin Provider may recognize you on this Website. Your use of the Plugins is subject to each Plugin Provider’s privacy policy, which may be different from this Privacy Policy, so please read the Plugin Providers’ policies carefully to understand them and learn about your options. We have no control over the information that is collected, stored, or used by the Plugin Providers using their Plugin.

Facebook’s privacy policy:

LinkedIn’s privacy policy:

XING’s privacy policy:

Twitter’s privacy policy:


The security of your Personal Information is very important to us. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.

Choices and Access

Your choices regarding our use and disclosure of your Personal Information

We give you choices on the Services to opt into certain uses and disclosures of your Personal Information for marketing purposes. You may opt-out at any time from:

  • Receiving electronic communications from us: If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following the instructions contained in each such emails or notifying us in accordance with the “Contacting Us” section below.

  • Our sharing of your Personal Information with unaffiliated third parties (including Suppliers) for their direct marketing purposes: If you would prefer that we not share your Personal Information on a going-forward basis with unaffiliated third parties (including Suppliers) for their direct marketing purposes, you may opt-out of this sharing by notifying us in accordance with the “Contacting Us” section below.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

How you can access, change or suppress your Personal Information

If you would like to review, correct, update, suppress, restrict or delete Personal Information that you have previously provided to us, or if you would like to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us by:


GlassInnov S.A
10 rue de Penthièvre
75008 Paris

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase, you may not be able to change or delete the Personal Information provided until after the completion of such purchase). There may also be residual information that will remain within our databases and other records, which will not be removed.

Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Use of Services by Minors

The Services are not directed to individuals under the age of eighteen (18) or if a higher minimum legal age limit is required by local law, under this age, and we do not knowingly collect Personal Information from individuals under 18 or if a higher minimum legal age limit is required by local law, from individuals under this age.

Jurisdiction and Cross-Border Transfer

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers.

Sensitive Information

we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.

Updates to This Privacy Policy

We may change this Privacy Policy. The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

Contacting us

GlassInnov, located at 10 rue de Penthièvre, 75008 Paris, France, is the company responsible for collection, use and disclosure of your Personal Information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at, or:

10 rue de Penthièvre
75008 Paris

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

You may also lodge a complaint with a supervisory authority competent for your country or region.